Ordering information / help
How can I order?
You can order online via our secure web site. Ordering online is easy and secure. Your order is handled using a secure payment system. For more details please read our security information
You will receive confirmation of your order by email.
How can I pay?
We accept Mastercard, Maestro, Visa, Visa Delta, Visa Electron, JCB and Visa Purchasing.
Shopping with us is secure - all credit/debit card details are protected using the industry standard encryption software (see below for more information).
Your card will not be debited until your order is ready to be shipped.
How long does delivery take?
We aim to ship in-stock items within 5-7 working days of receiving your order. We will notify you by e-mail when your order has shipped. UK customers please allow up to 2-3 working days for your order to arrive. EU customers please allow up to 5 working days for your order to arrive. Overseas customers please allow up to 10-14 working days for your order to arrive.
Import Duty and Local Sales Taxes
Please note: Orders delivered to addresses outside the European Union may be subject to import duties and local sales taxes. Such charges are the responsibility of the customer and are payable on delivery of the order.
Can I have a scarf sent as a gift directly to the recipient?
Yes, no problem. Just put the word 'gift
' in one of the comments boxes at checkout (just below where you fill in your name and address). Remember to enter your address as the billing address and the recipient's address as the delivery address. We'll send the scarf/scarves to the recipient with a small card saying that it's a gift from you, and we will not include a receipt/invoice with the shipment.
Our money back guarantee
Our money back guarantee means that if you are unhappy with your purchase - for any reason - you can return it to us for a prompt exchange or refund of the full purchase price.
How do I a return a scarf?
To exchange or return a scarf, please e-mail us first (at firstname.lastname@example.org
). We will then get back to you with details of how to process the return or exchange.
This guarantee does not affect your statutory rights.
Will my credit card payment be safe?
We fully appreciate that security is a major concern for customers wishing to shop online. To ensure that shopping with us is safe and secure, we use a secure server to protect and encrypt your credit/debit card details.
How this works
When you place an order, your computer will automatically make a secure connection to our shopping cart server before we ask you to give your credit/debit card details. This secure connection means that your credit/debit card information is encrypted and then transferred to our server using SSL (S
ayer), the industry standard security system.
This SSL secure connection is indicated on your web browser by the letters https:// at the beginning of the website address field.
We hope that these security measures reassure you that placing an online order with us is safe and secure. However, should you prefer to order offline, you can do this by phone or post - see above for details.
What about my personal information?